Privacy Policy

Healingwell.ie collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

Access to third-party accounts

Dropbox account access and Stripe account access

Personal Data: various types of Data as specified in the privacy policy of the service

Advertising

Sift Media

Personal Data: Cookies; Usage Data

Analytics

Google Analytics, Analytics collected directly, Facebook Ads conversion tracking (Facebook pixel) and Google Ads conversion tracking

Personal Data: Cookies; Usage Data

Backup saving and management

Backup on Dropbox

Personal Data: various types of Data as specified in the privacy policy of the service

Contacting the User

Contact form

Personal Data: email address; first name; last name; phone number; various types of Data

Mailing list or newsletter

Personal Data: email address; first name; last name

Phone contact

Personal Data: phone number

Data transfer outside the EU

Data transfer abroad based on consent and Data transfer to countries that guarantee European standards

Personal Data: various types of Data

Displaying content from external platforms

SoundCloud widget

Personal Data: Usage Data

Spotify widget, Google Maps widget and Vimeo video

Personal Data: Cookies; Usage Data

Google Fonts

Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

Handling payments

PayPal and Stripe

Personal Data: various types of Data as specified in the privacy policy of the service

Payment by bank transfer

Personal Data: first name; last name

Hosting and backend infrastructure

Hosting Ireland

Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

Interaction with data collection platforms and other third parties

MailChimpPersonal Data: email address; first name; Tracker; Usage Data

Interaction with external social networks and platforms

PayPal button and widgets

Personal Data: Cookies; Usage Data

Managing contacts and sending messages

MailChimpPersonal Data: email address; first name; Tracker; Usage Data

Platform services and hosting

WordPress.com

Personal Data: various types of Data as specified in the privacy policy of the service

Registration and authentication

Log In with PayPal

Personal Data: various types of Data as specified in the privacy policy of the service

Tag Management

Google Tag Manager

Personal Data: Usage Data

Traffic optimization and distribution

Cloudflare

Personal Data: Cookies; various types of Data as specified in the privacy policy of the service

Further information about Personal Data

Paper Client Forms

Personal Information I will Collect

Name

Gender (or preferred identity)

Age

Date of Birth

Relationships & Progeny

Occupation

Address

Telephone/SMS number (plus permission to send SMS & leave voice message).

Email address

Complementary History

Medical conditions relevant to healing

Prescribed medication

Difficulties

Session summary

 

How I will store your Personal Information.

Storage Methods.

 

Digital: On my computer.

Smartphone: I will store your contact information in a plain-text note app that backs up to my private Google Drive. This allows me to contact you in case of emergencies, but keeps from revealing this information to other applications (i.e. not using a Contacts app).

Email/SMS/WhatsApp: your email address and correspondence will be stored in my email account by nature of you contacting me. Your telephone number may be stored in my SMS or WhatsApp app should we exchange messages this way. Electronic correspondence will also be held by the corresponding app (email program Thunderbird, Phone’s SMS, WhatsApp).

Website: Your personal information of your name & phone number is stored on my website on my booking system when you make an appointment

 

Documents Held.

Paper.

 

Contact Sheet

Contract/Agreement

Assessment Record

Brief Session Notes

GDPR Agreement

 

Electronic.

 

Contact name & telephone

Email/SMS/WhatsApp.

 

How I may Process/Share your Personal Information.

 

Newsletter.

If you agree via the form to receive my newsletter / email marketing you will receive the information as declared under ‘mailchimp’ services information as described in this policy. I will only use your first name and email address for this service and no other personal information will be used.

 

Therapeutic Will.

 

Your name and contact details will be shared with my Therapeutic Executor. This is so that you will be contacted on the event of my death, should you still be in therapy with me.

 

Emergencies.

 

If your health is in jeopardy (provided I have your consent) I may share your contact information with an emergency healthcare service (e.g. Mental Health Crisis Team).

 

If I have become aware of your intent to cause harm to another person/organisation (e.g. terrorism), the law may require that I inform an authority without seeking your permission. In such a situation, the law may require that I share your personal information without your knowledge (known as: whistle-blowing).

 

Erasing your Information.

 

When we have finished working together, I will erase electronic copies of your information & correspondence within three month.

 

I will hold onto your written information for up to seven years past the end of our working together. This is so that I have a reference of our work in situations such as you returning to sessions in the future. After this time has passed, I will shred the written information.

 

Your Rights.

 

You have the following rights:

 

To be informed what information I hold (i.e. this document).

To see the information I hold about you (free of charge for the initial request).

To rectify any inaccurate or incomplete personal information.

To withdraw consent to me using your personal information.

To request your personal information be erased (though I can decline whilst the information is needed for me to practice lawfully & competently).

 

Selling goods and services online

The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected byhealingwell.ie depends on the payment system used.

Contact information

 

Owner and Data Controller

Healing Well, 101 Monkstown Road, Monkstown, Co. Dublin, Ireland

Owner contact email: melanie@healingwell.ie

Latest update: May 8th, 2022

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